Caroline Päkel-Dunlop founded to the heart in 2000. Caroline is half French and half German and studied Spanish at university. Her linguistic skills led her to specialise in multi-national qualitative research at the start of her professional career. She has since built an extensive network of contacts throughout the world.

Her passion is helping people communicate. Communication is key within any group situation: for information gathering, evaluation, idea generation, planning and overall decision making. When communication fails, all fails.

She uses structured problem-solving methods to aid and support effective dialogue and collaborative work within groups and teams.

She holds two degrees, one in business management from France and another in

psychology from the UK; she is a fully qualified CPSI (Creative Problem Solving Institute) leader and is also KAI (Kirton Adaptive-Innovative Inventory) certified.

Caroline is also currently enrolled in the Master programme on Creativity and Change Leadership with Buffalo State University.

to the heart network
The agency is based in the UK with resources and networks to fulfil the needs of problems and projects of all sizes and scales.

We work in collaborative practice with a selected number of associates throughout the UK, Europe and the rest of the World. We work with people we know well and who share our values. Each brings his or her own specialised expertise and full human qualities to any project.